Citrine Accounting Refund Policy 

 

1. *Refund Eligibility:* We offer refunds on services purchased directly from us within 24 hours of the purchase date. To be eligible for a refund, the service must not have been rendered or utilized in any form. 

 

2. *Refund Process:* To initiate a refund, please contact our customer service team at fannie@citrineaccountingandtaxes.com or call/text (602)601-0183 with your service details and reason for the refund request. Once your request is received and approved, we will provide you with instructions on how to proceed.

 

3. *Refund Approval:* Refunds are subject to approval based on the circumstances surrounding the request. We reserve the right to deny a refund if the service has been partially or fully utilized, or if the request does not meet the eligibility criteria.

 

4. *Refund Method:* Refunds will be issued using the same method of payment used for the original purchase. Please allow7-10 business days for the refund to be processed and credited back to your account.

 

5. *Exclusions:* Certain services may not be eligible for refunds, such as personalized consultations or services that have already been provided or initiated.

 

6. *Cancellation Policy:* If you wish to cancel a service and request a refund, please do so within the specified cancellation period outlined in your service engagement agreement or terms of service. Cancellation requests made after this period may not be eligible for a refund.

 

7. *Changes to the Refund Policy:* We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers directly.

 

By purchasing our services, you acknowledge and agree to abide by our refund policy.